Use these guides when you need a plain-English starting point before choosing the city page, official portal, calculator, or Ask Guiri workflow that matches your situation.
Quick answer
Official Madrid transport-card guide: choose a Personal TTP, Multi, or virtual support, select the right zone, and verify the current CRTM fare before buying.
Who this is for
Transport setup
Documents to have ready
- For a single Metro trip, check the current direct contactless option at your turnstile before buying a reusable support.
- TTP Personal is personal and non-transferable; it is the standard support for people over seven who need a named transport product.
- TTP Multi is rechargeable, anonymous, and can hold up to three non-personal tickets.
Where to start
CRTM tickets, fares and transport cards
Timing
Madrid's official fare table separates zones, age profiles, and discounts. A 30-day pass covers unlimited travel for 30 consecutive days within its geographic validity, so check your real journeys before loading one.
Common mistake
Use CRTM or the 012 information channel, not an appointment reseller, to find the current card-management route.
Check the source before you act
Use this page to prepare the file for madrid transport card starter, then confirm current forms, appointment categories, fees, and account instructions on the official source listed here.
- Save receipts, confirmations, registry numbers, and downloaded PDFs.
- Use Ask Guiri when the next step depends on your own document, address, status, deadline, or portal error.
Start with your trip, then choose the support
Madrid has three practical starting points: the current direct contactless option at Metro turnstiles for an occasional single trip, anonymous TTP Multi for reusable non-personal fares, and TTP Personal for named products. Do not buy a card until you know which route fits your travel.
- For a single Metro trip, check the current direct contactless option at your turnstile before buying a reusable support.
- TTP Personal is personal and non-transferable; it is the standard support for people over seven who need a named transport product.
- TTP Multi is rechargeable, anonymous, and can hold up to three non-personal tickets.
Match the pass to your zone and profile
Madrid's official fare table separates zones, age profiles, and discounts. A 30-day pass covers unlimited travel for 30 consecutive days within its geographic validity, so check your real journeys before loading one.
- Map the full trip between home, work, study, and any suburb you use regularly; a zone pass includes the inner zones it names.
- CRTM profiles distinguish ages 7–14, 15–25, 26–64, and over 65, with separate eligibility rules for some discounts.
- The 2026 fare reductions have an end date, so verify the current official table immediately before paying.
Use CRTM for the first card, renewal, or loss
A first TTP Personal requires the official appointment route and a valid original identity document. CRTM publishes separate instructions for renewal, a failed load, and a lost or stolen card.
- Use CRTM or the 012 information channel, not an appointment reseller, to find the current card-management route.
- Keep the card number, booking confirmation, and fare receipt together.
- If a personalised card is lost or stolen, start the official incident route before paying again; CRTM can block it and assess the titles on it.