Digital access in Spain: Cl@ve, DEHú, certificates, and AutoFirma

Use these guides when you need a plain-English starting point before choosing the city page, official portal, calculator, or Ask Guiri workflow that matches your situation.

Check the source before you act

Use this page to prepare the file for digital access, then confirm current forms, appointment categories, fees, and account instructions on the official source listed here.

• Save receipts, confirmations, registry numbers, and downloaded PDFs.
• Use Ask Guiri when the next step depends on your own document, address, status, deadline, or portal error.

The service chooses the method

Cl@ve, an FNMT certificate, DNIe, Mi Carpeta Ciudadana, and AutoFirma do different jobs. The public service—not Guiri—sets the identification or signing method it accepts, and the required security level can change the options.

What each thing does

Cl@ve is a common public-administration identity system. An FNMT certificate is a personal electronic certificate that can identify you and support secure online procedures. Mi Carpeta Ciudadana brings information from participating administrations into one place. AutoFirma is desktop signing software, not a login method.

• Use Cl@ve only where the procedure accepts it.
• Use an FNMT certificate or DNIe only when the procedure names that method.
• Use Mi Carpeta Ciudadana to consult its available data, appointments, notifications, and files.
• Install AutoFirma only when the official procedure asks for local signing.

How to check an electronic notification

Open Mi Carpeta Ciudadana and choose “Notificaciones y comunicaciones”. For issuers connected to DEHú, it takes you into DEHú to consult pending and completed notifications and available communications. If the item is not there, check the issuing body’s own sede and the instructions in the document; not every body or procedure is connected.

• An email or device alert can be useful, but it is not the notification itself.
• Save the original PDF, issuer, reference, and date before deciding what to do.
• Use the response route named in the notice; DEHú is not a universal place to reply, appeal, or pay.

Set up only what the next task needs

Open the exact procedure before installing anything. It should state the accepted access method, whether a higher security level is needed, and whether the final step is a local signature. That avoids collecting accounts and software that your task never uses.

• For a notification or download, check the service’s login options first.
• For a submission, check the accepted identification method before preparing files.
• For a signature, install AutoFirma only if the procedure explicitly calls it.

Use the exact portal screen when you get stuck

Common blockers are an expired certificate, an old phone number linked to Cl@ve, a browser hand-off that does not open, or an upload rejection. Save the justificante after any submission. If a real portal screen or PDF is unclear, Guiri can explain the wording; it cannot choose the legally correct method for you.